Notify Your Landlord in Writing If You Can't Pay Your Rent
Before the notice expires, which should be 3 days, tenants should also let their landlords know, in writing, the reason why they haven’t paid.
When a complaint has been filed, it will be assigned to an HCID inspector. The inspector will review the documentation the tenant has to prove that their non-payment is related to COVID-19.
If everything is in order and the proof is sufficient, the housing inspector will send the landlord a letter requesting the cancellation of the notice and alert them about the repayment period